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Transportation Specialist

SUMMARY

Manage day-to-day shipment activities for all modes of transportation using Optimiz and ProTrack software.

The role of the Transportation Manager (TM) is to manage a segment of the PTI customer base to achieve specific key factor goals.  The TM will handle a variety of service requests and issues independently.  This is accomplished by having a comprehensive understanding of all procedures, systems, and equipment used daily. Responsibilities include but are not limited to: soliciting freight / carriers, resolving problems, maintain systems, create appropriate reporting and build a solid working relationship with all customers, suppliers and carriers in order to understand their total service needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Communicates effectively with customers, suppliers, carriers, sales representatives, internal personnel to:
    • Generate freight according to plan
    • Following booking process per the Operations Handbook
    • Take complete ownership of load from beginning to end
    • Develop and maintain relationships with customer base
    • Accept freight based on flow and market balance
    • Track Carrier Non-Conformance
    • Create, update & distribute desired reporting
    • Manage Customer business utilizing PTL systems
  • Effectively communicate via the telephone to ensure every customer is treated in a consistent, courteous, and efficient manner.
  • Anticipate problems and react pro-actively to solve them.
  • Participate in quality projects to support customer’s needs.
  • Ensures all computer information is accurate and up to date
  • Handle and confirm all operational details from pick up to delivery of shipment
  • Meet or exceed total service needs of customers. Takes steps to alleviate issues and improve service efficiency.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE

Bachelor Degree from a four year College or University or two years experience in transportation, logistics or supply chain.  Must have excellent computer skills including all MS Office programs.

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