The role of Quality Engineer is one of the critical components in ensuring that the quality requirements are identified, deployed at operational level, monitored through process controls and verified for compliance and sustainability through lean tools.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Evaluate workflow to improve efficiency (such as, but not limited to time study, value stream mapping, waste reduction initiatives).
- Collect data and identify opportunities to streamline, improve and increase standardization (such as development of FMEAs).
- Review quality requirements versus actual performance to ensure contract compliance.
- Develop, document and audit practices to verify compliance and identify improvement opportunities using lean/auditing beyond compliance concept.
- Perform or coordinate dock inspections/ gap analysis as needed to identify roadblocks and help identify measurable resolutions.
- Assist in staffing requirements (e.g. time study, value stream mapping) through statistical and mathematical calculations.
- Participate in determining quality and sustainability requirements of the service including creation of process maps and validation of the process flow to ensure stakeholders’ requirements are met.
- Facilitate cross-team changes and interactions, communicating goals.
- Train cross-functional teams on basic quality tools (e.g. SIPOC, 5-why, FMEA, etc.).
- Lead/participate in improvement projects as required by management or QA department (e.g. validation of a new customer launch requirements, etc.).
- Initiate improvement projects with measurable deliverables or savings.
To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical – synthesizes complex information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
- Design – generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
- Problem Solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
- Project Management – develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
- Customer Service – responds promptly to customer needs.
- Oral Communication – speaks clearly and persuasively in positive or negative situations.
- Written Communication – writes clearly and informatively.
- Quality Management – looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
- Cost Consciousness – works within approved budget.
- Diversity – demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a divers workforce.
- Organizational Support – follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; supports affirmative action and respects diversity.
- Strategic Thinking – develops strategies to achieve organizational goals.
- Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
- Motivation – sets and achieves challenging goals.
- Planning/Organizing – prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
- Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
EDUCATION and/or EXPERIENCE
Bachelor’s degree (B.S.) from four-year college or university (Industrial Engineering degree preferred; or four years related experience and/or training; or equivalent combination of education and experience).
The Quality Engineer should have five years operational experience including logistics, quality and customer service. Must have the ability to interact with different levels of the organization and customers in a professional and effective manner. Has the ability to recommend continuous improvement initiatives with consideration to cost savings and customer satisfaction.
Greenbelt or higher Lean/Quality certification