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Operations Supervisor

SUMMARY

Assists the Transportation Manager & Border Processing Manager or Facility Manager in directing and coordinating the weekend, evening, and day-to-day operational activities, by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

  • Supervises oversight of both departments and/or facility with input on training and scheduling.
  • Prioritizes the workload and schedules with CSR’s and dock personnel in order to meet customer’s expectations and on-time deliveries of shipments.
  • Ensures the accurate and timely preparation of reports regarding Transportation, Border Processing and/or facility operations.
  • Takes on active role in process improvements.
  • Works with the customer when applicable in resolving concerns, issues, and inquiries.
  • Leads and directs the work of others, enhancing a team environment.
  • Maintains a professional environment that fosters team spirit while achieving customer demands.
  • Ensures that safety policies and procedures are reinforced in order to create a safe environment for all employees.
  • Coordinates tracking of inbound and outbound traffic.
  • Coordinates time lines and scheduling of freight with dispatch.
  • Ensures on time delivery of shipments.
  • Track all freight exception reports.
  • Ensures freight is placed in correct usage prior to loading.
  • Trains subordinates in job functions, as well as customer specific work instructions.
  • Ensures that departments/facility are in compliance with established ISO procedures.
  • Supervises overtime for employees and drivers.
  • Ensures hazardous materials compliance while loading, storing and unloading.
  • Assists with the customer service department by continually communicating with all CSR’s/SCR’s in order to ensure customer needs are met.
  • Identify and implement continual improvement initiatives to enhance the performance of the position, your team, and the company.
  • Writes and issues corrective actions to employees, (prior approval from Border Processing Manager, Transportation Manager or Facility Manager)
  • Develop customer specific work instructions.
  • Follow up with the Border Processing team in regards to procedures and 100% verification.
  • Supervise and follow up with all pending issues for Border Processing, Transportation and/or respective facility.

SUPERVISORY RESPONSIBILITIES

Supervises subordinates who supervise employees in the Customer Service department, Border Processing department, Transportation department and/or facility.  Carries out supervisory responsibilities in accordance with the organization’s policies, and applicable laws.  Responsibilities include training employees; assigning, and direct work; rewarding and disciplining employees; addressing complaints; and resolving problems.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

  • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
  • Technical Skills - Strives to continuously build knowledge and skills.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Participates in meetings.
  • Written Communication - Writes clearly and informatively.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback.
  • Delegation - Delegates work assignments.
  • Supervising People - Decision-making, facilitating and process improvement; Develops subordinates' skills and encourages growth; continually works to improve supervisory skills.
  • Quality Management - Looks for ways to improve and promote quality in accordance to ISO standards.
  • Diversity - Shows respect and sensitivity for cultural differences.
  • Ethics - Works with integrity and ethically.
  • Organizational Support - Follows policies and procedures.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of knowledge, skill, and or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree from an accredited four year college or university; and/or three to five years of equivalent experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.  It is also necessary to be able to communicate effectively in the common language of the geographic area in which the employee works, if other than English.  Bilingual English/Spanish.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of ProTrack, database software; inventory software, e mail, and internet based software.

 

OTHER SKILLS AND ABILITIES

Knowledgeable of import transportation and immediate exportation regulations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk.  The employee is frequently required to stand and walk.  The employee is occasionally required to sit; use hands to type, handle, or feel; reach with hands and arms; climb or balance and stoop.  The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include distance vision and color vision.  Employees must be able to hear in order to perform their essential job functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions.  The temperature may vary from hot to cold depending upon the local weather.  The noise level in the work environment is usually moderate.

Normal work hours will be assigned, however the Operations Supervisor should be readily available by company phone 24 hours a day 7 days a week.  Office hours may include nights, weekends, and holidays as required by the customer and/or company.

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